Simply Charming by Angelic Impressions
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HOURS: Hours are flexible between That is three (3) hours ahead of the West Coast. |
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Tell Me a Little Bit About Your
Company. |
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TELL ME A LITTLE BIT A We operate our business out of our living room; therefore, we simply do not have room to stock all our charm selections. Our company is run similar to a "home show" [Tupperware, Pampered Chef, etc.] ~ We receive orders from customers, collect payment, and then order the necessary items from the 8 different distributors that we do business with. Occasionally we will have a few items in stock, left over from a previous sale. But generally we will need to order them. There is no online ordering available for charms on this website.
Therefore, please email or fax us your order so we can calculate S/H/I. Be
sure to include shipping and payment information. Orders cannot be processed
without this information. We will respond with a total amount due. Please
note that in order to avoid increasing our shipping and handling fees, due to
high PayPal commissions; we no longer accept Paypal payments for orders over $100. CHECKS HOW
LONG WILL IT TAKE TO Please allow 2-3 weeks for delivery after receipt of order confirmation and payment. Some backordered items may take longer, depending upon availability from our suppliers. WHAT IF I DID NOT RECEIVE MY ORDER BY THE DATE I NEED THEM? As indicated in several
places throughout this website, we do not stock the charms that we offer ~ we
order them as WE receive orders for them. We do not guarantee delivery of
any shipment by a customer's own personal deadline. Our delivery timeline
is 2-3 weeks; however, sometimes items are backordered. This is beyond our
control, as we order from so many different suppliers all over the
place your order. If you did not take the time to familiarize yourself with the policies of our company BEFORE you placed your order, that is your responsibility. There are absolutely NO EXCEPTIONS to this policy. |
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WHAT HAPPENS IF MY PACKAGE IS LOST OR DAMAGED IN TRANSIT? We do not automatically replace items lost or damaged by the U.S. Postal Service. If an item is lost or damaged in transit, we will work directly with the buyer and the United States Post Office in order to file an insurance claim. This cannot be done until 30 days after mailing (USPS Policy). (NOTE): Due to the size of our business and the manner in which we process orders, Angelic Impressions is not in a position to automatically replace lost or damaged items until after the insurance claim is filed with the USPS and monies have been collected. *It
is the buyer´s responsibility to familiarize
themselves with our policies regarding returns, shipping fees, and lost and
damaged items prior to making their purchases ~ not after an item is
received, lost or damaged. We are not in a position to negotiate our policies
if the buyer claims to have been "unaware" before making their
purchase. This policy is strictly enforced: therefore, make sure you are
comfortable with it before placing your order. INTERNATIONAL ORDERS All International orders over
$100 are FINAL once payment is processed. What this means is ~ International
orders over $100 CANNOT be cancelled once they have been processed onto a
credit card. We will REQUIRE Registered Mail Service on all International
orders over $50.00. The cost of
REGISTERED CUSTOMS VALUE REPORT: We are obligated by law to report on the
outside of the package the value of the items inside. If your country charges
you a tax on the package, we
INTERNATIONAL CUSTOMERS: As
you know, we must complete and attach to all International packages an
International Customs Certificate. We must disclose what is inside of the
package as well as the value of the item[s] in side. We WILL NOT declare any
package as a |
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IS THERE A MINIMUM ORDER REQUIREMENT? We do not have a minimum total order requirement; however, some individual charms may have minimum quantity requirements. CAN I Although we do not offer free samples of our charms, we do occasionally have singles available for purchase. Individual charm pricing ranges from $2.00 to $3.85 depending on style and design. Email us your list and we will let you know what is available. WHAT We accept Mastercard, VISA, Personal & Business Checks, Bank Certified Checks, Money Orders, and PayPal Electronic Payments in order to avoid increasing our shipping and handling fees, due to high PayPal commissions; we no longer accept PayPal payments for orders over $100. Checks and Money Orders should be made payable to Angelic Impressions (Not to Simply Charming or to Sally Jo Oliver). Once a total amount due is determined through email communication, if you prefer to use a credit card, you may either fax your credit card and shipping information to us at 603-286-8835; email the information to us in two or three separate emails (for security purposes) or telephone us at 603-286-8279. |
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WHAT We ship only through the U.S. Postal Service. To keep our S/H rates down,
orders under $50.00 are shipped First Class Mail. Orders over $50.00 are
shipped Priority Mail. We do not ship
DO YOU OFFER EXPRESS U.S.P.S. Express Mail is costly; however, we do recognize customer's occasional need for faster shipment. Please note that Express Mail is not necessarily guaranteed overnight delivery. Some postal zones take two days. This depends on the zone in which you live, which is determined by the post office at time of shipment. Most often orders requesting Express Mail Service require additional shipments for backordered items. Our Express Mail fees are as follows:
Additional Weight Rates Will
be Calculated as Necessary. Minimum Overnight Shipping Fee: $15.00. |
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HOW DO I K You are welcome to inquire whether or not an item is in stock; however, just because it is in stock does not necessarily mean that it is available to fill your order. We often have 10 to 15 orders in process along with hundreds of auctions running on internet auction sites. Therefore, items that are in stock at the time of inquiry may already be committed to auctions or orders in process. In such case, we will need to order your items from our suppliers. Delivery timeline is 2-3 weeks. |
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WHAT IS YOUR Sometimes it is necessary to
substitute a single or a few charms in SETS ONLY when the originals pieces
are out of stock. This allows us to ship the order faster. If you do not want
any substitutions in your sets, you MUST indicate this when placing your
order. Substitutions returned after shipment will be subject to a 50% of the
GROSS MERCHANDISE VALUE as a restocking fee unless item is defective. This
applies to theme sets ONLY. When you order one particular charm |
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WHAT IF I’M We welcome any special order requests. If you do not see what you are looking for on our site, please feel free to email your request. We will do our very best to accommodate you. Please note the return policy below related to special orders. Specially-ordered items are non-returnable unless defective. I ONLY All charms, even if pictured in gold, are available in SILVER PEWTER FINISH ONLY unless otherwise stated on the individual charm photo. You may request gold finish; however, minimum quantity requirements may apply. DO THE Jump rings are not automatically included with charm purchases. We do, however, sell them by the ounce. You will find them listed on our homepage under "J". CAN I RETURN A DISCONTINUED ITEM? Discontinued items are non-returnable unless defective. If defective, once returned, either a credit memo will be issued (if we have no more of that particular item in stock) or it will be replaced with another item of equal or lesser value. (Buyer's choice). Please note the return policy below related to the return of discontinued items. DO YOU OFFER QUANTITY DISCOUNTS? Due to continuing increases in the price of pewter, in order to keep our costs down; we are no longer able to offer any future discounts. We regret having to discontinue this service to our customers. WHAT IS YOUR PRODUCT GUARANTEE? All items are guaranteed for 30 days of date of invoice against defects. WHAT IF I NEED TO RETURN AN ITEM? Any defective item returned within 30 days of invoice date
will be replaced for the same or other item of equal or lesser value plus
credit for return shipping fees (first class postal rate only). If an item of
lesser value is chosen, an "Angelic Impressions" credit toward
future purchases will be issued for the difference. Defective WHAT IF I WISH TO CANCEL AN ORDER OR ITEMS WITHIN AN ORDER? Any defective item returned within 30 days of invoice date will be replaced for the same or other item of equal or lesser value plus credit for return shipping fees (first class postal rate only). If an item of lesser value is chosen, an "Angelic Impressions" credit toward future purchases will be issued for the difference. Defective merchandise returned after 30 days will be subject to a 50% of the GROSS MERCHANDISE VALUE as a processing fee/return processing fee. Return shipping fees will not be refunded after 30 days. All items must be returned in their original packaging with a copy of the original invoice. [This does not apply to items received too late for an event.]. Non-defective items returned or cancelled items within an already-processed order will be refunded 50% of the GROSS MERCHANDISE VALUE less any shipping/handling and insurance charges WHAT IF MY CHECK IS RETURNED DUE TO INSUFFICIENT FUNDS? A $20.00 Service Charge will apply to all checks returned due to insufficient funds. In addition, the total order amount plus service charge will be due payable by Money Order ONLY within ten days of customer notification. CAN I RETURN SPE When we provide a special
order for a customer upon their request, (items we do not ordinarily carry on
our website), |
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WHAT IF I WANT TO BUY
LESS THAN A DOZEN OF SOME |
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DO YOU OFFER By requesting Rush Service,
this simply means that we will ship any "in stock" items as soon as
possible. All out of stock items will be backordered. A special Rush Service
handling fee of $2.00 will be charged in addition to the regular applicable
shipping/handling and insurance fee. This service places your order ahead of
others who may have ordered the same products. It does not necessarily mean
that your item is in stock and will be shipped immediately. Please be
aware that we do not guarantee delivery of any shipment by a customer's own
personal deadline. We will always do the very best we can; however, we
distribute for eight different wholesale companies throughout the U.S., and
sometimes they backorder items on us as well. We will ship backordered items
just as soon as we receive them. Therefore, if you have a special event with
a scheduled date, we suggest ordering at least 6-8 weeks in advance. Delays
and backorders are unforeseen and beyond our control. Orders cancelled or
items returned because they were not received by a customer’s own personal
deadline will be subject to a return fee of 45% of the gross value of the
item being returned. [No shipping fees will be refunded.] |
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